Ethiopian Airlines Ticket Office

  •    XQQR+72 Skylight Hotel, Airport Rd, Addis Ababa 1755, Ethiopia
  •    +1-800-491-0297 or +251 115 17 7000
  •    8:00 am to 8 pm Every Day

Ethiopian Airlines, a global aviation leader renowned for its excellence. Operates an extensive network connecting travelers to destinations around the world. For those seeking a personalized and hassle-free booking experience. It proudly presents its ticket offices as a gateway to seamless travel planning.

As one of the world’s largest & most profitable airlines, it places a premium on customer satisfaction. Step into any Ethiopian Airlines ticket office, & you’ll encounter a team of dedicated professionals committed to providing you with the best travel solutions tailored to your needs. Be it a direct flight or a budget-friendly itinerary with layovers, their knowledgeable staff is at your service to craft the perfect travel plan.

The convenience of booking through the office extends beyond mere reservations. Located in major cities worldwide, these offices offer a range of services that go beyond what can be achieved online. Customers can purchase tickets in person, receiving personalized assistance to address any questions or concerns related to their travel arrangements. Travel plans may need adjustments. Their offices empower customers to make changes or cancellations. Ensuring flexibility and peace of mind, even in the face of unforeseen circumstances.

Moreover, these offices provide access to special deals & promotions that may elude online bookers. You can seize opportunities for discounted fares on select routes or promotions offering extras like additional baggage allowance/priority boarding.

Ethiopian Airlines Ticket Office Address & Contact Details

To purchase Ethiopian Airlines tickets, you can conveniently visit the Ethiopian Airlines ticket office. Located at a prominent address, this ticket office serves as a primary point of contact for booking your flights. With a commitment to customer service, Ethiopian Airlines ensures a straightforward and hassle-free ticket purchasing experience for travelers. Here’s a table for office with the provided information:

Ethiopian Airlines ticket office locationSkyline Plaza, Aviary Wing, Addis Ababa International Airport, Ethiopia
Ethopian Ticket office phone number+1-800-491-0297 (Toll-Free) or +251 115 17 7000
Operating Hours of Ticket OfficeMonday to Sunday, 8:00 AM – 8:00 PM
HeadquartersBased in the Capital of Ethiopia – Addis Ababa
Ethiopian Airlines Leadership (CEO)Tewolde Gebremariam
Ethiopian Official Website
Email for

Apart from these physical ticket office locations, the airline maintains a global network of ticketing partners. This extensive network includes trusted travel agencies & convenient online ticketing platforms. Customers have the flexibility to secure their travel bookings effortlessly by visiting the airline’s official website as well.

It’s essential to keep in mind that these mentioned Ethiopian Airlines ticket office addresses are current at the time of this publication. But like any dynamic organization, it may adjust its locations or office hours to better serve passengers. For the most accurate and up-to-date information, we strongly recommend visiting the official website. There you can find the latest details regarding ticketing options and office locations.

Ethiopian Airlines Ticket Office Map Location

Ethiopian Airlines Ticket Office Phone Number

The Ethiopian Airlines Ticket Office provides a crucial point of contact for passengers seeking assistance with reservations, inquiries, & ticketing-related services. You can reach them by dialing the phone number +1-800-491-0297 or +251 115 17 7000. These numbers serve as a direct link to the airline’s dedicated customer support team. Who are well-equipped to assist you with a wide range of travel needs.

Whether you’re looking to make a new reservation. Modify an existing booking, inquire about flight schedules, or seek information about baggage policies, the knowledgeable staff at the office are there to assist you. They can also provide guidance on fare options, travel documentation, and any special requirements you may have for your journey. They are committed to ensuring a seamless and customer-friendly experience. Their ticket office phone numbers are a valuable resource for travellers seeking reliable assistance.

Ethiopian Airlines Ticketing Office Email Address

For travelers seeking assistance or information related to their ticketing. The airline provides a dedicated and convenient means of contact through their official email address. You can reach out to them via email at This email address serves as a vital communication link, connecting passengers with the airline’s customer support team.

Whether you have inquiries about flight reservations, ticket prices, booking modifications, baggage policies, or any other travel-related concerns. Sending an email to this address allows you to access the expertise and assistance of their knowledgeable staff.

Ethiopian Airlines Head Office Address

Head Office Address: Bole International Airport,
Addis Ababa, Ethiopia

Official website:

Online check-in:

Check the list of Ethiopian Airlines Offices Worldwide

How To Get In Touch With Ethiopian Airlines Ticket Office?

You can contact Ethiopian Airlines Ticket Office through various channels, including:

  • Phone– You can call their office using the phone numbers. Depending on your location, you can either call the toll-free number or the local office number.
  • Email– Send an email to the official email address, which is typically This is an effective way to communicate your inquiries or concerns in writing.
  • Visit in Person– If you’re near the physical ticket office location, you can visit in person during their operating hours to speak with a representative face-to-face.
  • Website– Their official website ( offers a contact section where you can submit inquiries, feedback, or requests for assistance online. They usually have a customer service or contact us page where you can find relevant forms or contact details.
  • Social Media– Some airlines, including Ethiopian Airlines, are active on social media platforms like Twitter & Facebook. You can send direct messages or post questions there for assistance.
  • Travel Agencies– If you booked your ticket through a travel agency, you can also contact them for assistance with their related inquiries.

Note: When contacting them, it’s helpful to have your booking reference number (PNR) or ticket number handy. It will facilitate a quicker and more accurate response to your query.

Enquiries Managed by Ethiopian Ticket Office

The specific inquiries managed by Ethiopian Airlines ticket office may vary depending on the location and the services offered at that particular office. However, here are some common queries and services that are typically handled by them:

  • Customers can inquire about flight availability, make flight reservations, and book tickets for both domestic and international routes.
  • Passengers may visit ticket offices to make changes to their existing reservations, such as changing flight dates, times, or destinations.
  • You can request ticket cancellations and refunds, subject to the airline’s policies and fare rules.
  • Travellers can inquire about or select their preferred seats on flights.
  • Ticket offices can provide information about baggage policies, fees, and restrictions.
  • Inquire about fares, fare classes, and any available discounts or promotions.
  • Passengers can make payments for their tickets, either in cash or through various payment methods accepted by the ticket office.
  • Customers may seek guidance on the required travel documents, visas, and other entry requirements for their destination.
  • If you have specific needs, such as unaccompanied minors, passengers with disabilities, or those requesting special meals. Then you can make arrangements through the ticket office.
  • Travel groups or organisations can inquire about group booking options and discounts.
  • Information about travel insurance options and purchase can be provided.
  • You can report lost items or inquire about items they may have left on board a flight.
  • Information about their frequent flyer program and how to earn and redeem miles can be obtained.
  • Any other general queries related to their services, policies, or procedures can be addressed at the ticket office.

Why Opt for Ethiopian Ticket Office?

Choosing them offers a range of advantages and conveniences that can enhance your travel experience. Here are several compelling reasons why you should consider using their services:

  • Ethiopian Airlines ticket office staff are well-trained & knowledgeable about the airline’s services, routes, & policies. They can provide expert guidance and answer your travel-related questions, ensuring you have accurate information to make informed decisions.
  • When you visit a ticket office, you can receive personalized assistance tailored to your specific travel needs.
  • It allows you to book flights, make changes, and handle various transactions in person.
  • Ticket offices typically accept multiple forms of payment, including cash and various credit cards. This variety of payment options can make it more convenient for travellers, especially those who prefer not to use online payment methods.
  • If your travel plans involve multiple destinations, stopovers, or connecting flights, the expertise of ticket office staff can help streamline your itinerary.
  • In case you encounter problems with your booking, delays, or any other travel-related issues. Visiting a ticket office can be a swift and effective way to find solutions.
  • They are often conveniently located in major cities and airports, making them easily accessible to travellers.
  • They may have insights into local regulations, customs, & travel conditions that can be valuable for your trip. They can offer advice on navigating specific destinations and ensure you have a seamless travel experience.
  • For travellers who value in-person interactions and prefer not to rely solely on digital platforms. Visiting a ticket office provides the reassurance of face-to-face support.
  • Knowing that you have access to a physical ticket office can provide peace of mind.

How To Make an Ethiopian Airlines Ticket Office Complaint?

To make a complaint to Ethiopian Airlines Ticket Office, follow these steps:

  • Begin by finding the contact information for the specific office you wish to reach.
  • You can typically find this information on the airline’s official website or by calling their customer service hotline.
  • Before contacting the ticket office, gather all relevant information regarding your complaint.
  • If you prefer to make a complaint over the phone, call the ticket office during their operating hours.
  • If you choose to send an email, compose a detailed message outlining your complaint. Be sure to include your booking information, contact details, and any evidence you have.
  • If you prefer a face-to-face interaction, visit their office in your area. Explain the issue to the staff at the office and provide them with any supporting documents.
  • They may have an official complaint form available on their website. Fill out this form with all the required information and submit it electronically.
  • Regardless of the method you choose, always remain calm and polite when discussing your complaint.
  • After making your complaint, ask for a timeline for resolution or a reference number if applicable.
  • Follow up on your complaint if you don’t receive a response within the specified timeframe.
  • If your complaint remains unresolved, consider sharing your experience on their official social media channels.

FAQs About Ethiopian Airlines Ticketing Office Address, Contact Number, Email

Welcome to the Ethiopian Airlines ticket office FAQ section. Find answers to common queries about booking, reservations, baggage policies, and more. We’re here to ensure your travel experience with us is smooth and enjoyable.

Where is the nearest Ethiopian office located?

The location of the nearest office will depend on your city or region. You can find the nearest office by visiting the official website or contacting their customer service for assistance.

How can I book a flight at their ticket office?

To book a flight at their ticket office, you can visit the office in person. The staff will assist you in selecting your flight, making the reservation, and processing your payment.

Can I change or cancel my flight at their ticket office?

Yes, you can request flight changes or cancellations at their office. Be prepared to provide your booking reference and personal identification.

What are the operating hours of the Ethiopian Airlines Ticket Office?

Its operating hours may vary by location, but generally, they follow standard business hours, which are typically from 9:00 AM to 5:00 PM, Monday to Friday.

What payment methods are accepted at Ethiopian ticket offices?

Their ticket offices generally accept various payment methods, including credit cards, cash, and sometimes debit cards.

Can I purchase extra baggage or make special requests at the Ticket Office?

You can inquire about and purchase additional baggage allowances or make special requests, such as seat upgrades. It’s always a good idea to contact the office for accurate details.

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