Singapore Airlines Melbourne Office in Australia

  •    Level 12, 300 Ann Street Melbourne, Queensland 4000 Australia
  •    +61 3 9513 7831
  •    8:45 am to 5:00 pm (Monday to Friday)

At the Singapore Airlines Melbourne Office in Australia travelers/passengers can purchase flight tickets for their next trips or request cancellations/rescheduling of an existing booking or purchase additional baggage allowance if needed; the Singapore Airlines team aims to provide exceptional flight experience to all passengers.

The airline roots its birth from “Malayan Airways Limited” in 1947, Singapore Airlines became its own entity officially in 1972; the airline presently serves 1 domestic location and 77 locations in 34 countries worldwide. Singapore Airlines is the national carrier for the Republic of Singapore.

The airline representatives have been professionally trained to aid & assist travelers/passengers with their flight queries and to provide all the flight-related services offered by the airline at the Singapore Airlines Office in Melbourne, Australia.

Singapore Airlines Melbourne Office Address & Contact Details

Address: Level 12, 300 Ann Street
Melbourne, Queensland 4000, Australia

Phone Number: 13 10 11

Flight Information Phone: +61 3 9513 7831

Email ID:

Working Hours: 8:45 am to 5:00 pm (Monday to Friday)

Singapore Airlines Melbourne Office Map Location

Singapore Airlines Melbourne Airport Office Address

Terminal 2 (International)
Melbourne Airport
Melbourne, Victoria 3045, Australia

Phone Number: +61 3 8340 8050

Working Hours: 07:00am to 04:00am (7 days a week)

Information about Singapore Airlines Baaggage Services

Official website

Inquiries about BaggageSingapore Airlines baggage inquiries

Online check-in

Check the status of your flight

Check the list of Singapore Airlines Office Worldwide

Types of Planes on Singapore Airlines

Airbus A330-300Boeing 777-200ER
Airbus A350-900Boeing 777-300
Airbus A380-800Boeing 777-300ER
Boeing 777-200Boeing 787-10

Services Provided by Singapore Airlines Melbourne Office

Travel experts at the Singapore Airlines Melbourne Office provide customers with a wide range of services. Details about a few of them are provided below. Take a close look, and proceed ahead with an enjoyable journey.

Services Related to Reservations

Although some travellers prefer to make all of their reservations through the airline’s website, you can reach out to the experts if you require in-person assistance. A wide range of other topics, like reserving more seats, adding baggage, entering additional crucial information, and much more, are all the common matters they can advise you on.

To make a suitable reservation, you can provide your information, and to confirm the booking, you can select one of the accepted payment methods.

Manage Booking

If your travel arrangements suddenly change, you might need to make urgent changes to your reservation, such as adding, deleting, and editing certain details. You may seek help from the staff at the SIA Melbourne office. However, this feature is also available on the airline’s website.

Baggage-related questions

The airline’s website has a separate section on baggage allowance that offers specifics on the size of bags, information according to the chosen boarding class, the total weight permitted, and much more. In case of confusion, you can, nevertheless, speak with the professionals.

Additionally, they will explain the steps you need to take if your luggage is missing or damaged when you arrive. You may be informed about a form-filling procedure and the method to track the status of baggage.

Refunds and Cancellations

If there are any unforeseen circumstances, you might need to cancel your reservation. You are advised to get in touch with professionals at the Singapore Airlines office Melbourne to familiarize yourself with the method to cancel your booking or they will do it for you.

Along with that, they will provide you with relevant instructions on getting a refund by posting its request. The refund depends on the type of ticket you purchased. If it was a non-refundable ticket, a refund request cannot be posted.

Counter Check-in

You can sign in at the Singapore Airlines counter in Melbourne Airport’s Terminal 2. You will be guided through the procedure by the office experts. They can also provide you with all the details you require about the documents or certificates to be presented at the check-in counter.

To ensure that you obtain your boarding pass and can easily head to the boarding gate, please make a note of all such information. Please also note that your baggage must be as per the limit allowed by your airline. If it is found to be exceeding the limit at the counter, you will be informed about the further procedure to purchase extra baggage.

Online or App Check-in

You can also check in online conveniently on the airline’s website. In this case, you could also look for suggestions from the team. Well, you can also download Singapore Airline’s Mobile App and mark your check-in through it, as per expert guidance. Please make sure to do it from 48 hours to 1.5 hours before your flight’s departure time.

Kiosk Check-in

This facility may be found in Terminal 2 of Melbourne Airport. You can easily check in through the self-service kiosks to avoid counter lines. You only need a confirmed reservation, a machine-readable passport, and a visa. Simply follow the on-screen directions to complete it quickly and easily.

Following check-in, you can head to the automatic bag drop section to check in your luggage after printing your boarding pass and baggage tags. Please be aware that passengers who reserve an additional seat, need special assistance, or there are unaccompanied minors traveling on Singapore Airlines, are not eligible to use the kiosk check-in facility.

You may seek guidance and more details about this service from experts at the Singapore Airlines office in Melbourne, as this facility may not be availed just a few hours before your flight departs. You must use this facility much before your flight.

Special Assistance

If you are travelling with elderly family members, persons with disabilities, an expectant woman, or face some other circumstances that call for special assistance, you may need it at the airport or even aboard the flight.

Additionally, you might need to purchase tickets for an unaccompanied minor child. It could also be the case that you need specific services if you are travelling with an infant or a child.

Hence, you may seek consultation on making the most of these services and booking them on time in advance. You may also share any concerns you have regarding special services that have already been reserved and you might wish to make some changes to it.

Travel with Pets

Singapore Airlines accepts dogs; however, they must be taken in cargo or as checked baggage. The same flight that you take can be reserved for them. There is a three-year-old minimum age restriction for your pets. Contacting the staff at Singapore Airlines Melbourne office will get you all of these details.

Singapore Airlines Lounge at Melbourne Airport

Using the SilverKris Lounge at Melbourne Airport is an ideal option for you to spend your free time efficiently. Located at International T2 Satellite, Level 1, this lounge provides guests with a cozy setting in which they can relax and spend memorable time with friends or family.

You can get the team’s advice and all the information regarding how to get into the lounge. Those who belong to Star Alliance or SilverKris may have access to it. The boarding class that you choose to reserve may also serve as a basis for you to access the lounge. To use the lounge facilities and prevent last-minute issues at the airport, get all the information you need beforehand.

Car Rental Service from Melbourne Airport

In case you need to reach your location on time or have an urgent meeting to attend after leaving the airport, it is beneficial to book a car rental in advance. This is because you won’t have to wait at the airport, as you may take the car just after checking out. Travel professionals at the office will guide you with the smooth procedure to book this service.

Enquiries Handled by Singapore Airlines Melbourne Office in Australia

Flight Ticket BookingImmigration ServicesSports Equipment
Flight Ticket CancellationIn-Flight WifiAirport Transportation
Flight Ticket ReschedulingAirport WifiSeats Enquiries and Selection
Web / Mobile App Check-inIn-Flight EntertainmentKrisFlyer Program
Airport Counter Check-inIn-Flight Duty Free ItemsVisa on Arrival
Self Service Kiosk Check-inAirport FacilitiesTransit Information
Unaccompanied MinorDelayed FlightsReceipts and Refunds
Baggage AllowanceVIP Lounge ServiceSilverKris Lounge
Duty Free AllowanceCorporate Reward ProgramKrisFlyer Gold Lounge
Flight InformationPPS ClubCodeshare Partners
Airport LoungesAnimals and PetsIn-Flight Meals
Visa InformationMissing LuggageAirport Transfers

All details provided on this page are of relevance to travelers who wish to contact (call/visit) the Singapore Airlines Melbourne Office in Australia or to plan an upcoming journey with the airline.

FAQs Regarding Singapore Airlines Office in Melbourne, Australia

Here are some of the major questions asked by passengers in relation to the Singapore Airlines Melbourne Office. Take a look for a hassle-free travel experience.

What terminal does Singapore Airlines use in Melbourne?

Singapore Airlines uses Terminal 2 of Melbourne Airport in Australia to operate its flights. Nevertheless, you may have to catch a flight, which is labelled as Singapore Airlines, owing to a codeshare agreement. So, it is recommended to get information about the terminal in advance, as it may change in certain cases.

Which terminal is Singapore Airlines arrival in Melbourne?

The arrival of Singapore Airlines flights takes place at Terminal 2 of Melbourne Airport.

What is the Singapore Airlines departure terminal at Melbourne Airport?

You need to head to Terminal 2 of Melbourne Airport to catch a flight operated by Singapore Airlines.

How to check-in Singapore Airlines Melbourne?

Check-in can be easily marked at any of the counters of Singapore Airlines, set at Terminal 2 of Melbourne Airport, Australia. Well, self-service kiosk service is also available at the airport. You can use it to enter your details and mark check-in. If you are comfortable doing it online, the same can be done through the website or the mobile app of Singapore Airlines.

4 thoughts on “Singapore Airlines Melbourne Office in Australia

  1. Roberto Franny says:

    I’m planning a trip with Singapore Airlines and wanted to know if the Melbourne office is open for walk-ins. Can I drop by to discuss my travel arrangements in person?

  2. Nelvin Gold says:

    I’ve heard that the Singapore Airlines Melbourne office provides excellent customer service. Can someone share their experience visiting the office?

  3. Alixe White says:

    I’ve heard that the Singapore Airlines Melbourne office provides excellent customer service. Can someone share their experience visiting the office?

  4. Samrilla Univezula says:

    I’m planning a trip from Melbourne to Singapore. Can you provide details about any current promotions or special offers for this route?

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