Singapore Airlines Dubai Office in UAE

Customer RelationsSingapore Airlines
Dear Customer Relations,I hope this letter finds you well. My name is Ronaldo Bay, and I am writing to express my deep disappointment and frustration regarding the cancellation of my flight with Singapore Airlines.Booking Reference: 5XRRF5Ticket Number: 6182447073627Date of Flight: January 19, 2024 (Departure and Return on February 4, 2024)Date of Issue: October 10, 2023Place of Issue: Online BookingIATA Number: 86493116I was looking forward to my upcoming journey, which was scheduled to take place on January 19, 2024, with the return leg on February 4, 2024. However, to my dismay, I just recently check the status of my flight and found that it is cancelled, and did’nt received any notice from your office. This has caused not only inconvenience but also significant disruption to my plans, more importantly to my budget as this is a purchased from your air fare promotions.Given the sudden cancellation, I kindly request immediate attention to facilitate the refund process for the affected booking. The financial commitment involved in airline travel is considerable, and this unexpected cancellation has caused me both financial and emotional distress.To assist you in processing my refund request promptly, I am attaching a copy of the airline-issued ticket for your reference.I understand that situations arise that may necessitate flight cancellations, but I would appreciate any information you can provide regarding the reason for this cancellation. Transparency in this matter would help alleviate some of the frustration and confusion that has arisen from this unfortunate situation.I believe in the reputation of Singapore Airlines for providing excellent customer service, and I trust that my concerns will be addressed promptly and satisfactorily. I appreciate your attention to this matter and look forward to a swift resolution.Thank you for your understanding and cooperation.

Sincerely,Ronaldo Bay+971585932466
Dubai UAE